Pricing
Custom-decorated sugar cookies start at $50 a dozen.
There is a 1-dozen minimum for standard-sized cookies (this excludes the gift box options),
and a 2-dozen minimum for mini-sized cookies.
** Please see below for examples of cookies in each price range **
RUSH ORDERS
In the event that I am able to accommodate a last-minute order (less than two weeks before the pick-up date)
- there will be a 25% rush fee for the order.
PACKAGING
All cookies are individually packaged and heat-sealed for freshness, but also to protect your cookies.
These custom-decorated sugar cookies are fragile and should be handled with the utmost care when transported.
Additionally, they will be packaged in a bakery box for easy transport.
If you'd like cookies wrapped as favors with a bow, there is a charge of $8 per dozen bags.
Pricing is mostly dependent on design, theme, and level of detail.
The best way to get an accurate quote is to contact me with order details through my "Custom Cookie Order Inquiry" form (click the button below), and include as much detail as possible (invitation, color scheme, decor, or any other useful information.)
Basic (Start at $50/dozen)
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1 - 2 basic designs
-
minimal colors
Detailed (Start at $60/dozen)
-
4 - 6 designs
-
includes intricate piping, florals, metallics, airbrushing
*MOST POPULAR OPTION*
Business Logos (Start at $70/dozen)
*These are not normally ordered by multiple dozens ... they are usually mixed in with basic and/or detailed designs*
Birthday Gift Box Set - $20
Give the gift of sweetness with this birthday cake cookie set!
This set includes:
- (4) Signature Vanilla OR Funfetti cookies (cannot be combined)
- White base icing
- Your choice of the "frosting" icing color
- Choice of Personalization
These cookies will be individually heat-sealed and packaged in a 12x5 gift box with a ribbon, and a "Happy Birthday!" tag included.
When ordering this item, please give at least two days' advance notice.
FREQUENTLY ASKED QUESTIONS
Custom designed sugar cookies are perfect for making any occasion special, and I am glad you might consider The Cookie Haven to help you out! Below is some basic information about our business, and about our products.
The Cookie Haven is a NYS Registered and fully insured home-based bakery in Rochester, New York, and is owned and operated by Jessica Wickes. Since we are a home-based bakery, all products are produced in a home kitchen that may also process common food allergens such as milk, eggs, wheat, and nuts. In other words - WE ARE NOT A NUT-FREE KITCHEN.
If you have any questions or concerns, please feel free to reach out.
Please note: **ALL ORDERS ARE FINAL AND NON-REFUNDABLE. Please use caution when transporting your cookies. These decorated sugar cookies are fragile, and The Cookie Haven is not responsible for any breakage that occurs after the product has left my possession.**
HOW DO I PLACE AN ORDER?
Please fill out the Custom Cookie Order Form on my website with exactly what you are looking for, and I will respond with a personalized quote within 24 hours of receiving your form. Never assume your order is placed unless you have an emailed quote or invoice from me indicating so. Communication is key with these special custom orders! :)
WHEN IS MY PAYMENT DUE?
100% of payment is due TWO weeks before the date of your cookie pickup. You will receive an invoice once your order is confirmed with a listed due date.
HOW MUCH NOTICE DO YOU NEED BEFORE I PLACE AN ORDER?
Typically, these custom orders take time, so please allow at least two weeks notice for all custom orders. This 2-week notice is required for adequate planning, which includes the design of your cookies, as well as being able to fulfill custom cookie cutter orders and to allow for shipping times.
DO YOU OFFER REFUNDS IN THE EVENT THAT I NEED TO CANCEL MY ORDER?
I am able to refund and cancel your cookie order up to 2 weeks prior to your pickup date. No refunds will be given once work begins on your order, or has already been completed - this includes holiday preorders.
DO YOU HAVE GLUTEN-FREE OPTIONS?
I do not currently offer any gluten-free options.
CAN YOU SHIP YOUR COOKIES?
Technically, I can - however, I am doing pickup only at this time. Sorry!
CAN I FREEZE YOUR COOKIES?
Yes! Believe it or not, these cookies freeze incredibly well! These cookies will last about 2 - 3 weeks when they are heat-sealed and left out at room temperature, and will last up to 4 months in the freezer. (Side note - I've actually had customers freeze them for up to 8 months and was told they still tasted fresh!)
How to freeze your cookies: Carefully place your cookies into a freezer-safe Ziplock bag. Instead of stacking them on top of each other, stack them standing up. If your cookies are already heat-sealed, and packaged in a bakery box, you can simply leave them there and put the box in the freezer. Once you are ready to use/eat them, remove them from the freezer the night before you want to enjoy your cookies. DO NOT open the container or ziplock bag until the cookies are completely thawed. Opening the container prematurely may cause condensation and ruin the cookies. Let the cookies thaw 8 - 12 hours and ENJOY!
HOW CAN I PICKUP MY COOKIES?
Cookie pickup typically takes place at my home. Please check your invoice for my address for pickup!
Disclaimer: We recently bought our new home here in NY, and it is undergoing some major changes ... so please don't mind the mess out front when you get here! :)