Custom cookies start at $48 a dozen for standard sized cookies (one dozen minimum), and $24 a dozen for mini cookies (two dozen minimum). If you choose to order both standard size, and mini size cookies, a one dozen minimum for minis is acceptable.
Additional design work such as airbrush, metallics (gold or silver), florals, intricate designs, etc., may affect the price. Characters, logos and sports jerseys will have special pricing.
Pricing includes each cookie being packaged in a heat-sealed cellophane bag for freshness. It also includes any ribbon or bow you may choose to add to the packaging of your cookie(s). Individual gift boxes are also available upon request for an additional charge of $.50 per box.
When filling out the custom order request form please be specific so I can give you an accurate idea of the cost of your order. This includes design ideas, icing colors, writing, etc.
Mini Cookies: 1 - 2 in.
Standard Size Cookies: 3 - 4 in
Each cookie is specially handcrafted, and customized especially for you! I strive to bring you the best looking (and tasting!) custom decorated cookies for your special events.
BASIC COOKIE DESIGN
MODERATE COOKIE DESIGN
ELABORATE COOKIE DESIGN
FREQUENTLY ASKED QUESTIONS
Custom designed sugar cookies are perfect for making any occasion special, and I am glad you might consider The Cookie Haven to help you out! Below is some basic information about our business, and about our products.
The Cookie Haven is a NYS Registered and fully insured home-based bakery in Rochester, New York, and is owned and operated by Jessica Wickes. Since we are a home-based bakery, all products are produced in a home kitchen that may also process common food allergens such as milk, eggs, wheat, and nuts. In other words - WE ARE NOT A NUT-FREE KITCHEN.
If you have any questions or concerns, please feel free to reach out.
Please note: **ALL ORDERS ARE FINAL AND NON-REFUNDABLE. Please use caution when transporting your cookies. These decorated sugar cookies are fragile, and The Cookie Haven is not responsible for any breakage that occurs after the product has left my possession.**
HOW DO I PLACE AN ORDER?
Please fill out the Custom Cookie Order Form on my website with exactly what you are looking for, and I will respond with a personalized quote within 24 hours of receiving your form. Never assume your order is placed unless you have an emailed quote or invoice from me indicating so. Communication is key with these special custom orders! :)
WHEN IS MY PAYMENT DUE?
100% of payment is due TWO weeks before the date of your cookie pickup. You will receive an invoice once your order is confirmed with a listed due date.
HOW MUCH ARE YOUR COOKIES?
Please visit the Pricing link above.
HOW MUCH NOTICE DO YOU NEED BEFORE I PLACE AN ORDER?
Typically, these custom orders take time, so please allow at least two weeks notice for all custom orders. This 2-week notice is required for adequate planning, which includes the design of your cookies, as well as being able to fulfill custom cookie cutter orders and to allow for shipping times.
DO YOU OFFER REFUNDS IN THE EVENT THAT I NEED TO CANCEL MY ORDER?
I am able to refund and cancel your cookie order up to 2 weeks prior to your pickup date. No refunds will be given once work begins on your order, or has already been completed - this includes holiday preorders.
DO YOU HAVE GLUTEN-FREE OPTIONS?
I do not currently offer any gluten-free options.
CAN YOU SHIP YOUR COOKIES?
Technically, I can - however, I am doing pickup only at this time. Sorry!
CAN I FREEZE YOUR COOKIES?
Yes! Believe it or not, these cookies freeze incredibly well! These cookies will last about 2 - 3 weeks when they are heat-sealed and left out at room temperature, and will last up to 4 months in the freezer. (Side note - I've actually had customers freeze them for up to 8 months and was told they still tasted fresh!)
How to freeze your cookies: Carefully place your cookies into a freezer-safe Ziplock bag. Instead of stacking them on top of each other, stack them standing up. If your cookies are already heat-sealed, and packaged in a bakery box, you can simply leave them there and put the box in the freezer. Once you are ready to use/eat them, remove them from the freezer the night before you want to enjoy your cookies. DO NOT open the container or ziplock bag until the cookies are completely thawed. Opening the container prematurely may cause condensation and ruin the cookies. Let the cookies thaw 8 - 12 hours and ENJOY!
HOW CAN I PICKUP MY COOKIES?
Cookie pickup typically takes place at my home. Please check your invoice for my address for pickup!
Disclaimer: We recently bought our new home here in NY, and it is undergoing some major changes ... so please don't mind the mess out front when you get here! :)